Helpdesk Associate - Part Time We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. Requirements Availability to work 22.5 hours per week Interest in working morning shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service Benefits Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 10 days of vacations 50% Vacation bonus Savings Funds 5 personal days per year Medical insurance Life insurance Dental Insurance Discounts with selected Optics Opportunity to grow in the company Responsibilities General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Job Segment: Help Desk, Information Technology, Consulting, Technical Support, Technology NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here. #J-18808-Ljbffr