Main Purpose Of Job The Field Service Engineer is an energetic, persuasive field professional responsible for installing, repairing, and maintaining analytical instrumentation. The role requires understanding customer needs and handling them in the best possible way. Reporting Line Department: ServiceLine Manager: Service ManagerMatrix Manager(s): Service Manager Specific Duties & Responsibilities Repair and maintenance of analytical instrumentation. Perform installation of equipment from delivery to sign‑off. Respond to customer by telephone within 4 hours to evaluate problem. Perform preventative maintenance per maintenance schedule. Inform appropriate personnel on all problems using escalation procedure. Maintain manuals. Submit electronic paperwork timely and accurately. Maintain excellent communication with Service Manager on all matters. Process parts return and repair in accordance with all policies and guidelines. Keep customers well informed on any open issues. Manage direct account responsibility with minimal supervision. Assist in different areas within the District. Impact Major impact on customer satisfaction and on growth and profitability of preventive and corrective maintenance plans, maintaining and building upon the professional image of Malvern Panalytical. Accountability Works closely with the Service team to complete maintenance plans in accordance with the recognition process of Malvern Panalytical products, operating within the overall policy of the company and keeping within written rules. Communication Customer and supplier communication: daily oral and written communication with external customers and service department personnel. Internal communication: direct communication with Service Engineers, Operations team, and other members of the service team. Environment and Hours The position is mainly office‑based with minimal expected travel. Required Knowledge, Skills and Experience Entry Qualifications Bachelor of Science (B.S.) or higher; five years of related experience and/or training; or an equivalent combination of education and experience. Preferred backgrounds: general Chemistry, Physics, Mechanical, and/or Chemical Engineering. Skills & Experience Minimum of 5 years application experience in industrial capital equipment; strong preference for experience with Analytical Instruments, Remote Sensing equipment, Spectrometers, or general instrumentation sales. Knowledge Fluent in written and spoken Portuguese, including conversation with potential customers, email responses, database maintenance, and report preparation. Travel up to 80% of the time, domestically and internationally. Ability to lift up to 50 lbs. Ability to understand and convey customer needs; 80% proficiency in English for communication with global coworkers and participation in international meetings. Core Competencies Communication Cooperation and Team Working Adaptability Expertise and Professionalism Problem Solving / Analysis EEO Statement We are an inclusive, equal‑opportunity organization that prizes diversity and encourages applications from underrepresented individuals. #J-18808-Ljbffr