About KTSA: We are KTSA – KPMG Technology Services Americas. A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients. At KTSA, our Employer Value Proposition is clear: Explore — it’s the mindset that drives our culture and shapes every opportunity. Responsibilities Resources will be hired on training capacity for operations roles, manage day-to-day operations, product, and end-user communication, understand and trained to deliver services on a Delivery Center practice with the understanding of Service Levels, automation and productivity. Qualifications Must be able to speak, read and write fluently in English and Spanish. Must be able to pass an English evaluation and score at least B2. Must be able to pass a technical evaluation. Must have basic abilities to handle a computer, be familiar with Windows 11, Microsoft Office, and mobile devices. Scheduling availability. The field of study aligned with Technology or Customer Service (Computer Engineering, Computer Science, International Affairs) along with the above requirements. Technology background (school related is acceptable). ServiceOriented needed skills. Fluent communication. Be able to work on group set ups. Comprehensive reading and able to follow instructions. Ability to learn and replicate in class activities. Customer service oriented. Documentation of activities and log of activities. Priority based execution (school examples are acceptable). SharePoint, Microsoft Office, Power Apps. Python, Java, C+, PHP. Power BI. Power BI Desktop. Power BI Service. Salesforce. SAP. Coding. Strong personal skills: good verbal & written communication, customer service focused, self-starter, analytical judgement skills. Benefits We support your well‑being, goals, and personal milestones through KTSAMÁS, our total rewards program. Benefits include: Extended maternity, paternity, and adoption leaves. Above‑market vacation benefits. Hybrid work model. Learning opportunities, training, and certification programs. Extended marriage leave and daycare support. Wellness and Employee Assistance Programs (EAP). Comprehensive medical plan, life insurance, car insurance, and funeral assistance. Equal Employment Opportunity Statement At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. #J-18808-Ljbffr