Responsibilities Provide day‑to‑day technical support for chiller products to the Field Sales & Service organization worldwide via call tree, email, and site visits, primarily focused on the Americas. Accountable for creating and maintaining technical service bulletins, service letters, and Updates to the Solutions Database to meet and exceed internal and external customer expectations. Support regional territories for escalated chiller technical support cases and warranty claims, facilitating timely and consistent data mining on product, failed component, defect, and responsibility. Drive product reliability through the Continuous Improvement Process for existing and new products. Collaborate with service branch leadership to provide technical resources and support key customer accounts at the branch level. Participate in educating JCI associates on technical discussions regarding failure modes and their impact on equipment and customers. Exhibit proficiency in troubleshooting the refrigeration cycle, specifically for air‑cooled chillers, and for air‑conditioning duty on BE equipment. Manage Technical Escalations from Tier I and provide technical support during on‑site audits of BE plants, suppliers, and customer sites. Qualifications Bachelor's degree in engineering or a related technical/scientific field. Minimum of 10 years of technical experience with HVAC&R products. Strong analytical and problem‑solving skills for complex product system issues. Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint), internet software, and email. Ability to travel up to 20%. Benefits Comprehensive benefits package. Opportunities for professional growth and development. Supportive and inclusive work environment. Commitment to work‑life balance and employee well‑being. Engagement in meaningful projects that make a difference. EEO Statement Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination. #J-18808-Ljbffr