We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services. With over 40 years of experience and a leadership position in Asia. As a global company present in over 140 countries, we are committed to driving innovation and providing sustainable energy solutions. We have launched operations in Mexico and are looking for talented professionals to help establish a strong presence. Profile/Skills Bachelor’s degree in electrical engineering, energy, or related field. Knowledge of related products such as power transformers, high‑voltage switches, box substations, capacitors, and insulators. 1‑3 years of experience. Proficiency in using Microsoft Office and other office software. Main Responsibilities Assist regional and other departments in handling after‑sales issues, classify information according to standards and forward it to relevant production departments, resolve after‑sales issues and track progress until closure, provide feedback to related departments, and maintain after‑sales service records with statistical analysis. Based on user feedback, identify and analyze faults and provide appropriate solutions, including installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification. Provide on‑site or remote technical support and installation guidance. Complete after‑sales service work according to customer needs, maintain customer relationships, and understand and discover user requirements. Prepare the necessary materials and components according to site or user needs. Summarize issue handling and organize relevant reports and documentation. Actively collect user feedback, improve work methods, and provide beneficial suggestions for company operations. Follow safety regulations, codes, and EHS requirements and comply with company compliance policies. Manage dispatched service engineers, authorized engineers, and subcontractors, and ensure subcontractors complete projects on time per contract. Coordinate management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records. Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts. Complete other tasks assigned by leadership on time. Offer Competitive salary package with benefits and perks that exceed legal requirements. Opportunity to immerse yourself in Asian business culture. Work in a culture of overcoming challenges and growing together. Being part of a leading, inclusive and diverse organization that respects everyone's contribution. Build relationships with colleagues worldwide and expand your professional network globally. We integrate all cultures; we respect and value inclusion and diversity. We are in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind. #J-18808-Ljbffr