3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.In this role, you will: Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey Build and configure AI assistants using internal tools, based on client needs and business logic Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress Deliver the first version of the AI promptly and ensure it meets quality standards before going live Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks Provide initial training and resources to help clients test and understand their AI agent. RequirementsProven experience in Customer Experience, Onboarding, or Technical Support roles Ability to analyze client needs and translate them into technical configurations Experience creating and managing JSONs, and understanding of structured logic flows Familiarity with automation tools like Zapier is a plus Strong organizational skills, with the ability to manage multiple onboarding projects in parallel Team player who can collaborate across departments and adapt to dynamic environments A strong passion for technology, innovation, and artificial intelligence Excellent verbal and written communication skills, with a proactive, client-first attitude. BenefitsLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like! Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Darwin AI by 2x Sign in to set job alerts for “Operations Executive” roles. Area Shift Manager, Last Mile Operations Mexico City Metropolitan Area 2 months ago Mexico City, Mexico $900.00-$1,000.00 3 weeks ago Operations Manager, Last Mile Operations Area Shift Manager, Last Mile Operations Mexico City Metropolitan Area 2 weeks ago Commercial Performance & Operations Assistant Manager Area Shift Manager, Last Mile Operations Area Shift Manager, Last Mile Operations Shift Area Manager, Last Mile Operations Mexico City Metropolitan Area 2 weeks ago Shift Area Manager, Last Mile Operations Shift Area Manager, Last Mile Operations Shift Area Manager, Last Mile Operations Associate Content Operations Manager - TikTok LIVE Jr Operations Manager - Customer Support Mexico City Metropolitan Area 1 month ago Operations Assistant Manager - Ocean Shipping Mexico City Metropolitan Area 2 weeks ago Mexico City Metropolitan Area 2 months ago Shift Area Manager, Amazon Operations Mexico Content Operations Manager - TikTok LIVE We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr