Customer Support Associate I page is loaded## Customer Support Associate Ilocations: Tlaquepaque, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R # **Position:**Customer Support Associate I# **Job Description:**At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.**What You'll Be Doing*** Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.* Assist Sales with overall Quote to Order activities.* Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.* Backlog Management.* Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.* Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).* Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.* Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.* Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.* Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).**What You'll Need*** 1+ year of experience or High school graduate with equivalent related experience.* Industry experience is preferred in a similar field.* Must be familiar with ERP systems.* Must be familiar with Quoting, RMA and Expedite process.* Intermediate knowledge of Microsoft Excel is a must.* Experience supporting sales efforts.* Communication skills teamwork-oriented.* Ability to communicate fluently in English.**Work Arrangement:*** Hybrid: 3 days in office / 2 days work from home**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.* 30 days of Christmas bonus* 40% vacation premium* 12 vacation days plus 2 floating days, sick days and holidays* Vision and Dental Assistance* Life Insurance* Healthcare Insurance* 10% Food/Pantry Vouchers* Restaurant Vouchers* 13% Savings Fund* Growth Opportunities, and more!# # **Annual Hiring Range/Hourly Rate:**$15,650.00 - $17,500.00 MXN Monthly# **Location:**MX-JAL-Tlaquepaque, Mexico (HPE Guad office)# **Time Type:**Full time# # **Job Category:**Business Support#J-18808-Ljbffr