Responsibilities Support and plans detailed requirements for ongoing Microsoft 365 implementation using Exchange Online. Support & monitors to maintain the company’s network email system; performs quality and spot checks of system performance. Manage license usage, forecast license budget and mission critical support contracts. Understand and assure conformance to ITL SLA and MSP management. May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk. Interact frequently with subordinate supervisors and functional peer group managers. Identify and manage continuous improvement projects with the objective of achieving quality, reliability and cost improvements. Oversee Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business needs. Understand Identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes. Knowledge, Skill And Abilities Office 365 (Exchange Online, Teams and others) Microsoft Exchange On-line, Exchange On-line Protection, Data Loss Protection (DLP) and DMARC Management & SMTP MailRelays Cisco ESA/SMA and Proofpoint Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices. Licensing or Certifications for Collaboration Manager Thorough knowledge of applicable procedures, specifications, regulations and standards. Strong analytical and problem-solving skills. Ability to manage/supervise a team of employees. Good communication and leadership skills. Good interpersonal/communication/influencing/negotiation skills. Good project management skills. Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings. Must have strong English written and oral communication skills adequate to communicate with other team members. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr