Overview We are seeking a skilled and motivated L1 Linux/Support Engine to provide technical support for our cloud-based infrastructure. As an L1 engineer, you will be responsible for handling first-level support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work closely with higher-level support engineers and system administrators to ensure the stability and efficiency of our systems. Key Responsibilities Monitor and respond to system alerts, incidents, and requests in a timely manner. Troubleshoot and resolve basic technical issues related to Linux servers, cloud services, and network connectivity. Assist in configuring and maintaining cloud services, including Kubernetes Engine, Cloud Storage, and Networking. Perform basic system administration tasks, such as managing users, permissions, and file systems in Linux. Escalate complex issues to higher-level support when necessary, following established escalation protocols. Ensure all support requests are properly documented, tracked, and closed in the ticketing system. Follow and build standard operating procedures (SOPs) to ensure compliance and efficiency in managing infrastructure. Communicate clearly with internal teams, customers, and third-party vendors to provide updates and resolutions. Participate in on-call rotations to provide 24/7 support coverage when required. Required Skills and Qualifications Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with command-line tools. Familiarity with Cloud Platforms (GCP, AWS, OCI, Azure, etc) services and basic cloud computing concepts. Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs). Understanding of Event driven architecture. Experience with Commerce ecosystem. Experience with Order Management system. Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes. Good problem-solving skills and ability to diagnose technical issues. Strong communication skills in both English and Spanish (verbal and written). Willingness to work in a shift-based/on-call support environment. Preferred Qualifications Certification in Linux (LPIC-1, RHCSA) or Cloud Certification (GCP, AWS, OCI, Azure, etc) is a plus. Experience with automation tools like Bash, Python, or other scripting languages. Familiarity with DevOps tools (e.g., Ansible, Jenkins) is an advantage. Experience with Observability platforms (e.g. Dynatrace, AppDynamics, NewRelic, etc). #J-18808-Ljbffr