Attend training and meet qualification requirements in majority of job types. Fully understand the end-to-end process flow and system software and tools (internal and customer facing) utilized to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs. Utilize system software and tools (internal and customer facing) to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs. Receive projects for processing backend work from various functions and Industries. Review project details to ensure readiness of information to process and determine further hand-off to subsequent function/ processes as applicable at the end of project completion. Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner. While processing backend work, documents project status as needed. Resolves problems in an expedient, professional and courteous manner. Expediently manages and maintains personal request queues and email box. Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help. Be a change agent, actively supports Business Transformation efforts and continuous improvement initiatives that drive quality and efficiency. Ability to work effectively with a diverse team. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Perform other duties as directed. #J-18808-Ljbffr