JOB SUMMARY Maintain & support existing Integration business system applications. IBM Sterling Integrator (SI), Axway B2Bi and all associated support systems. ESSENTIAL DUTIES AND RESPONSIBILITIES · Windows and Linux OS experience. · Perform application troubleshooting and maintenance activities. · Perform application upgrades and patching. · Maintain good working relationships with application Vendors. · Maintain application integrity. · Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). · Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality) · Maintain discretion and confidentiality in all areas pertaining to the IT systems. · Comply and follow all procedures within the company security policy. · Provide leadership in Integration projects for both Customers and Vendors · Provide regular updates to appropriate managers. · Drive continuous improvement through trend reporting analysis and metrics management. · Document application processes and procedures. · Assure that procedures and work instructions are efficient and not redundant. · Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are consistent with industry standards. · Understand and embrace the business and IT strategic direction. · Effective and efficient workload management. Good email management skills. Prompt meeting attendance. · Work with Audit teams and adhere to compliance procedures. · Respond to and participate in on-call support and scheduled maintenance activities. · Improve and keep skill sets relevant and up to date. · Travel to and attend annual Vendor conferences. · Work irregular hours when needed. Partner Integration · Understand B2B concepts and protocol such as AS2/AS3, SFTP, SSH, PKI digital certificate encryption and management. · Interact with functional resource to understand &/or clarify requirements. · Develop architectural and process solution per our technical analysis to match functional specification. · Work with senior eCommerce programmer to prepare technical specifications for more complex projects. · Interpret a variety of instructions furnished in written, oral, diagram or schedule form. Support · Provide assistance to EC Operations staff in supporting Trading Partners as required · Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. Teamwork · Participate in the exchange of ideas and information within the department. · Ask questions; encourage input from team members. · Confer with reporting manager on complex or unusual situations. · May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS · Customer service skills as well as effective communication skills – both verbal and written. · Ability to follow written and verbal directions. · Good working knowledge of standard computer operating systems, i.e. Microsoft, Linux. Knowledge of Sterling Integrator, and Axway B2Bi. · Understanding of database objects, tables, views, keys, indexes, stored procedures. · Understanding of software design methodologies. · Working knowledge of Relational Databases. · Ability to develop Visio diagrams and PowerPoint presentations. · Knowledge of networking protocols. · Knowledge of SAP and IDOC processing. · Knowledge of EDI standards ANSI, EDIFACT. Rosettnet Standard PIP 2.0. · Good logical, analytical & mathematical skills. · Good organizational skills. · Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. · Ability to define problems, collect data, establish facts, and draw valid conclusions. · Ability to operate a personal computer including using a Windows based operating system and related software. · Advanced PC skills, including training and knowledge of Jabil’s software packages. · Ability to deal with standardized situations with only occasional or no variables. · Ability to read and comprehend simple instructions, short correspondence, and memos. · Ability to compute rate, ratio, and percent and to draw and interpret graphs. Requirements Bachelor´s degree required Fluent English speaker (this role will provedie regional support) Strong experience with Linux is required