Role Overview The Application Support Analyst aims to optimize and maintain the operation of IT applications within the organization, being an interlocutor between the needs of the business and the technical support team to design solutions and implement new applications in order to increase productivity and efficiency to meet business objectives. The Application Support Analyst is a key point of contact in the business to address IT application issues, which requires interacting with business stakeholders, understanding the issues, and then driving their resolution using the organization’s IT resources. Work Environment On site. Key Responsibilities Supporting end users by diagnosing and resolving system problems and errors. This may involve working closely with other IT support teams. Proactively collaborate with key business stakeholders to stay on top of any significant IT issues impacting the business. Analyze existing business processes and recommend improvements or optimizations. Assess the need for customization or application development to meet specific business requirements. Maintain detailed documentation of system configurations, business processes, and changes for future reference. Train end users on how to effectively use business applications to perform their tasks and responsibilities. Collaborate closely with IT support providers when necessary to ensure the successful implementation of key enhancements. Monitor the ServiceNow application support ticket queue and manage application incidents and requests, meeting agreed SLAs for ticket resolution. Ensure that applications are kept in a supported version. Contribute to the achievement of the organization’s environmental objectives through proper compliance with internal environmental procedures and policy, as well as the legal and governmental requirements that apply in environmental matters, and provide support to the person responsible for the environmental management system. Education and Experience Schooling required: Computer Engineering, Computer Systems or equivalent. 8 Years of experience in IT areas Advanced knowledge in MS SQL Server (Transact SQL). Extensive experience in ERP modules such as Sales & Distribution (SD), Materials Management (MM) and Production Planning (PP). Advanced English Experience in JDE desirable. Experience in ERP integration with WMS (e.g. RFSmart), MES, CRM, EDI and logistics/shipping software. Knowledge of databases such as MS SQL Server, IBM DB2, Oracle and MySQL. Experience working with label automation (e.g. Bartender), label printing and barcode solutions. Knowledge in ASP.NET programming (C# and VB) and Python. Competencies Knowledge of the organization’s business processes and requirements. Ability to distinguish between a failure in the process vs. the user’s ignorance of the process. Effective communication with technical teams and non-technical stakeholders. Work collaboratively with cross-functional teams and users. Ability to distinguish between a failure in the process vs. lack of knowledge of the user in the request. Be open to learning, adapting to technological changes and business processes. Integration of work teams and project management capabilities. Desired instructor skills. Software JDE desirable. ERPs with WMS (e.g. RFSmart), MES, CRM, EDI and logistics/shipping software. MS SQL Server, IBM DB2, Oracle, and MySQL. Knowledge in ASP.NET programming (C# and VB) and Python. Health & Safety The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts. Equal Opportunity Employment IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. #J-18808-Ljbffr