Supervisor, Talent Management Central – Mexico City Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, the firm combines deep industry knowledge with expertise in strategy, operations, risk management and organizational transformation. Our clients are CEOs and executive teams of the top Global 1,000 companies.Our thought‑leadership is evident in books, white papers, research reports and business‑press articles.For more details, visit . Job Overview We are looking for a Supervisor to lead the Talent Management Central (TMC) Coordinators based in Mexico City. This is a hybrid role that requires presence in the office 2 days per week, with no option for remote work. Key Responsibilities Day‑to‑day management of the Talent Coordinators (TCs) in Mexico City Ensure uptime of the TMC while managing TC workloads Continuous process improvement in coordination with the Talent Management team Workflow assignment and coordination for the TCs Interaction and alignment with the TMC location in Warsaw Provide hands‑on training to TCs on OW systems so they become experts Capacity and load management of the TC team, including hiring and performance management Flawless execution of key talent‑management processes Management and tracking of SLAs (including redefining them as needed) Proactive process improvement and enhancements Accurate and timely report production Support for the Talent Management team across the Americas and globally, participating in meetings and feedback sessions Occasional surge support or execution of complex use cases as required Assist in the execution of administrative tasks and processes related to staffing, performance management and consultant talent programs (e.g., FlexOW) Provide analytics and reporting support for Talent Managers Staffing Support TM teams to ensure timely and accurate updates to the staffing system (Certinia) Create Resource Requests for upcoming projects Check end dates/ extensions and review writers for assignments with upcoming end dates Attend staffing meetings Generate and disseminate regular and ad‑hoc reports Consultant Performance Management Support execution of the year‑round performance management process for consultants by providing PMO support (key process steps, TM checklist, communication templates, etc.) Generate basic reporting on process compliance Act as system owner for the firm’s proprietary performance‑management systems for consultants and carry out system testing when required Manage the creation and distribution of system folders for annual Career Review process Work with Talent Managers to ensure project review requests are generated accurately and timely Support Talent Managers in chasing overdue project reviews Maintain accurate records on project review completion status and provide regular reports Support Talent Managers where needed Administration of Talent Programs (e.g., FlexOW) Help manage colleague programs such as the annual MBA sponsorship process, Non‑Profit Fellowship, and Golden Passport / Mobility program Maintain the intranet page on FlexOW options Ad Hoc Tasks and Reporting Ad‑hoc analysis and reports as required by Talent Management Coordinate updates for TM‑related fields in our system of records Note that significant vacation periods are typically not possible during May, June, September and October due to critical work Experience Required BA/BS and a minimum of 4 years’ experience in performance/talent management or HR administration People‑management experience Process‑management experience Proficiency with data analysis and reporting; experience with a resource‑management system is highly desirable Excellent written and verbal communication skills in English Technical Skills Strong Microsoft Excel (analytical) skills Working knowledge of Microsoft Word and PowerPoint Basic understanding of systems and an aptitude for learning new medium‑complexity systems Skills and Attributes Very high attention to detail and accuracy Positive, proactive and continuously seeks ways to improve processes Self‑motivated, comfortable working as part of a global team, taking full ownership of work with flexibility to prioritize as needed Ability to organize, prioritize and manage own day and that of the team to meet deadlines Strong collaborator in a multicultural environment EEO Statement and Diversity Commitment Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are committed to hybrid work, with the flexibility of working remotely and the benefits of in‑office collaboration. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week for full‑team presence. #J-18808-Ljbffr