We’re looking for a Customer Support Engineer (IAM / EAM) with strong experience in Identity & Access Management (IAM) to join a fast-growing Healthcare IT Security environment. If you enjoy solving complex authentication issues, working with enterprise systems, and making a real impact in critical environments—this role is for you. What You’ll Be Doing You’ll be at the heart of customer success, supporting enterprise clients across the full product lifecycle: Diagnose and resolve complex authentication & access issues (SSO, MFA, directory integrations) Troubleshoot in networked and virtualized environments Analyze logs, isolate root causes, and reproduce customer scenarios Work closely with customers, partners, and engineering teams Support critical incidents in a 24/7 rotation model Escalate product bugs and reliability issues to engineering What We’re Looking For (Must-Have Skills) Troubleshooting: Strong debugging, log analysis, certificates & directory integrations Environment: Enterprise systems (Windows/macOS, endpoints; Citrix is a plus) Communication: Strong English + ability to explain technical issues clearly How You Work Analytical, structured problem-solver Strong prioritization & time management skills Comfortable in 24/7 support rotations Fast learner, continuously improving your technical expertise About the Project You’ll be working with a leading Healthcare IT Security company , helping organizations: Strengthen authentication and compliance Improve productivity through secure access solutions Interested or know someone who fits? Let’s connect! #J-18808-Ljbffr