Overview We are currently seeking a Network Specialist to join our team in Guadalajara, México (MX-MEX), Mexico (MX). Responsibilities Must have great experience on Routing & Switching, Wireless (Cisco & Aruba). Vendors supported - Cisco, Aruba. Must be expert of routing, switching, wireless, LAN and WAN, including L2 (Wireless IEEE 802.11a, Ethernet, IEEE 802.1x; STP, MSTP, RSTP; Dynamic VLAN; HSRP/VRRP) and L3 (routing protocols such as EIGRP, OSPF, BGP); NEXUS; SD-WAN. Ensure all configurations are in compliance with network standards; review log files; participate in setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical network infrastructure components. Owning and documenting escalated support tickets and service requests through resolution via ServiceNow. Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and testing / proof of concept. Working knowledge of networking products from Cisco and Aruba. Skills and knowledge and adherence to ITIL & Change Management processes. Excellent communication skills, both written and oral; strong customer service skills; interfaces with customers, end users, partners and associates. Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel; candidate should have a history of working unsupervised while achieving required goals. Rotating on-call, support queue management, performing network system analysis and reporting. Willing to work in a 24x7 environment. Basic Required Qualifications 8+ years of experience managing LAN, WAN and Wireless infrastructures. Vendor experience to include - Cisco, Aruba. Adaptive, communication, presentation, and leadership skills. Strict adherence to defined policies, processes and procedures. Responsible for network services improvement and operational task improvement; responsible for troubleshooting on networks and appliances; ensure tickets raised per shift are closed as per SLA and escalate as per the escalation matrix. Manage shifts and take-up escalations on daily issues handled / escalated in the form of daily reports. Management of Network & appliances; ensure hardening & patching of devices meet compliance standards. Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes. Work on the Service requests and Incidents; scope and device relation with load analysis. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and startup companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com EEO / Accessibility NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr