EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are hiring a Senior Application Support Engineer to support a GxP-compliant Clinical Development Platforms product used across late science teams. You will work within a BizDevOps setup alongside Product and DevOps leads to run reliable releases, handle L2/L3 support, and drive enhancements end to end—apply now. Responsibilities Build, test, deploy, and release fixes by following standard SDLC and ITIL processes using Agile methodology Implement application enhancements and perform application upgrades as needed while embracing challenging tasks and requirements Own assigned L2/L3 tickets and tasks and drive them through to closure Troubleshoot application issues by analyzing application logs and doing a dry run of the application code, delivering fixes through application code changes when required Resolve user-reported issues within defined timelines according to internal SLA/OLA standards Monitor ticketing queues and other support channels proactively to acknowledge and respond quickly while meeting defined response SLA Coordinate with internal teams and vendors as needed to address application issues and support project needs Communicate planned and unplanned outages promptly and thoroughly, lead outage calls, and drive issues to resolution Maintain strong documentation practices by creating KBAs and publishing them to enable faster issue and ticket resolution Create backlog items, Stories, and Epics in JIRA as appropriate and execute them based on business priority Promote collaborator engagement across the team and stakeholders Continuously learn and upskill in line with the organization's goals and evolving demands Requirements Hands-on experience of 3+ years with analytical and reporting tools such as Crystal Reports, Microstrategy, or Business Object Added advantage of a background in data engineering and data pipelines for this position Practical experience with inbound and outbound integration and data Extract Transform and Load (ETL) processes Ability to collaborate effectively in multi-functional teams across programming, biostatistics, data management, and clinical sciences Working knowledge of relational databases and experience using multiple clinical data management systems Excellent written and verbal communication skills with strong relationship management Familiarity with JIRA, Confluence, and BitBucket in day-to-day delivery and support Proven exposure to Cloud Platforms such as AWS and AZURE Self-driven approach with the ability to work independently with minimal supervision in fast-changing programs English proficiency at B2 (Upper-Intermediate) level or higher Nice to have Knowledge of change management processes in a GxP validated SaaS environment Understanding of Agile/Scrum methodology and ways of working Engineering mindset to help design and implement Clinical Data Solutions aligned to the Products on Platform delivery model Ability to manage diverse stakeholders and deliver outcomes with a high degree of satisfaction We offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn #J-18808-Ljbffr