Business Process Analyst – Customer Success Location: Mexico City – Hybrid. Expected onsite Mondays, Tuesdays, and Thursdays with flexibility for business obligations. Reporting to: Global Business Process Manager. Responsibilities Analyze and optimize Customer Success processes (onboarding, adoption, support, renewals, and expansion). Design end‑to‑end processes (AS‑IS / TO‑BE) with a focus on retention and revenue growth. Improve renewal and contract lifecycle management, churn reduction, customer retention, upsell/cross‑sell, and account expansion. Analyze metrics such as ARR, MRR, churn, retention, NRR, GRR, and Customer Health Score to generate data‑driven insights and support forecasting. Collaborate with Sales, Finance, IT, and Customer Success teams. Promote process automation, scalability, and standardization (SOPs and workflows). Ensure data quality in CRM and Customer Success platforms. Qualifications Experience with Business Process Analysis and Continuous Improvement. Knowledge of Customer Success and renewal/revenue processes. Experience with commercial metrics (retention, churn, ARR). Proficiency with CRM tools such as Salesforce and dashboards. Ability to work effectively with both business and technical stakeholders. Advanced English communication skills. Benefits Benefits include health insurance, pension plan, and savings options, details shared by the recruiter. EEO & Inclusion Rockwell Automation is an equal‑opportunity employer committed to diversity, inclusion, and equitable growth opportunities. We foster a collaborative culture where all employees can succeed. #J-18808-Ljbffr