Customer Service Supervisor (Back Office) Job Description Employee Recognition & Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations. POSITION: Customer Service Supervisor INDUSTRY: Logistic Company WORK SCHEDULE: Monday to Friday SALARY: Php25,000-Php35,000 Benefits HMO 13th Month Pay Job Requirements Bachelor’s degree holder With at least 1 to 2 years’ experience in back-office customer service operations Amendable to work on site Amendable to attend face to face interview Can start as soon as possible Job Responsibilities Supervises daily back-office customer service operations, handling client inquiries via email and phone Ensures timely, accurate, and professional responses to customer inquiries, requests. Coaches, trains, and supports customer service representatives to improve performance and service quality Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance Acts as the primary point of contact for escalated back-office customer concerns If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. #J-18808-Ljbffr