Job Title Testing Manager, Client Integration Role Purpose Join our innovative and dynamic team at Global Payments Solutions (GPS) within the Client Implementation & Integration group. The role focuses on ensuring that the technical components of client integration projects align with business objectives, delivering robust, scalable, and efficient solutions. Main Activities Develop effective communication with stakeholders, understanding their business needs and ensuring satisfaction with the integration process. Contribute to continuous improvement initiatives to enhance the Net Promoter Score, providing valuable feedback. Communicate with stakeholders at a regional level, ensuring effective internal and external communication on project status, risks, and issues. Serve as a liaison between Client Service and other stakeholders, including Sales – FIG / Corporate / CMB, GB Global Management, and CMB Regional Teams. Manage a varied portfolio of regional integration projects. Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients. Possess an understanding of HSBC Digital channels and underlying systems and processes. Maintain awareness of Payment Types regionally and globally. Understand industry standard formats (including ISO*), testing processes, and methodologies. Stay informed about key industry changes, such as Swift MT to MX (ISO) migration and its impact on corporate and FIG clients. Requirements Manage multiple client integration intermediate-level projects to onboard clients to HSBC Digital Channels (HSBCnet, Treasury API, H2H, and SwiftNet). Provide regular updates on progress with project stakeholders. Proactively identify and highlight potential technical blockers that may affect a successful implementation. Stay up-to-date on industry trends, emerging technologies, and payment regulation changes to support technical testing knowledge. Employ logical problem‑solving skills to satisfy both the client and the bank. Support strategic priorities of the GPS business, promoting a positive culture. Competencies Good time management and prioritization skills. A track record of gaining and understanding customers' needs and delivering excellent customer service. Strong communication skills, both verbal and written, to deliver information to customers and internal stakeholders. Strong problem‑solving skills to resolve issues to the satisfaction of both the client and the bank. Identify roadblocks and take required actions to resolve them. Benefits HSBC offers a generous paid leave package, supporting employees in important life events such as weddings, new family members, or bereavement, promoting well‑being and work‑life balance. #J-18808-Ljbffr