SoftwareOne and Crayon have joined to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of more than 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Role Bilingual IT Support Associate – Full time | Hybrid | Mexico City Do you enjoy solving user challenges and improving Sales & Marketing systems used by teams worldwide? Are you ready to collaborate with global teams to test, launch, and support new digital solutions? This role focuses on supporting and improving Sales & Marketing systems (including ERP and CRM) as part of SoftwareOne’s digital transformation. You will act as the main point of contact for users and stakeholders, helping resolve issues, gathering feedback, and identifying system enhancements. Working closely with business and technical teams, you will support system rollouts, communicate updates, define requirements, and help implement improvements aligned with company strategy. You may also provide training to ensure users can effectively and efficiently use the tools. Key Responsibilities Deliver engaging user trainings and create clear, easy‑to‑understand training materials. Identify user needs and translate them into targeted training and support activities. Support the rollout of new features with a strong focus on user readiness and adoption. Communicate release changes and updates across multiple countries and channels. Gather user feedback and translate insights into actionable improvements. Provide hypercare and first‑level support during and after system transitions. Collaborate closely with Product, Development, and global stakeholders to ensure smooth deployments. Contribute to change management efforts by guiding users through new processes and tools. Qualifications Intermediate experience working in IT/Software Consulting. Experience providing 1st/2nd line IT support and proven work experience in IT support customer care. Excellent verbal and written communication in English and Spanish. Ability to work independently and manage multiple priorities in a fast‑paced environment. Proven work experience with ERP systems (Microsoft Navision or Business Central is a plus). Experience in Requirements/UAT/Feedback engineering for systems and applications. Desirable Skills Experience working with Sales & Marketing applications in a technical, consulting, specialist, or key user role. Experience working in an international company with globally distributed teams. Additional language skills such as Portuguese, German, or French. Soft Skills Strong communication skills, with the ability to collaborate with stakeholders at all seniority levels globally. Customer‑centric mindset with the ability to understand and empathize with user needs. Proactive and self‑motivated, willing to challenge the status quo and suggest improvements. Strong problem‑solving skills and attention to detail. Why Join the Team Employee Recognition Programs A variety of training and development opportunities Work‑life balance Vacations Employee Referral Bonus Program Diverse team interaction Giving back to society – employee initiatives One tree planted for each hiring globally Corporate events / team buildings Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments during the recruitment process, email us at ******. Please include the role for which you are applying and your country location. EEO Statement At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals who have taken an intentional career break and are now prepared to return to work to explore our SOAR program. #J-18808-Ljbffr