Responsibilities Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment. Communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction. Monitor orders and expedite factories to prevent delays that would incur additional costs. Work with sales to resolve order problems identified by contract engineering or factory order edit departments. Follow up on outstanding hold issues daily to clear them as soon as possible and complete processing. Issue special shipping instructions to manufacturing plants and third‑party suppliers. Expedite and coordinate domestic trucking companies on deliveries to customers. Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office’s questions are answered. Maintain and ensure the ongoing accuracy of information in IBS used by the factories. Reduce the days between product delivery and sales recognition for FOB Destination shipments. Review orders configured in YORKworks as needed for technical information and contact Marketing or Product Management on behalf of field offices to resolve YORKworks problems. Qualifications Associate’s or Bachelor’s degree in a relevant discipline. Minimum 4 years of servicing internal or external customers. Experience in using U.S. Uniform Commercial Code. Demonstrated superior telephone personality. Excellent organizational, verbal, and written communication skills. Ability to work effectively and independently in a high‑volume, fast‑paced environment. Experience with Microsoft PC applications. Exposure to business‑based systems such as Oracle is preferred. Capability and desire to learn new technologies as required. Benefits Comprehensive benefits package. Opportunities for professional growth and development. Supportive and inclusive work environment. Commitment to work‑life balance and employee well‑being. Engagement in meaningful projects that make a difference. Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination. #J-18808-Ljbffr