Key Accountabilities What you’ll do: SERVICE INNOVATION / EVOLUTION Subject Matter Expertise – keep up to date with relevant trends, identifying key metrics which require deep dive in the report analysis (e.g., supply & demand; pay rates; skill sets; candidate behaviour; current redundancies or other drivers in the market which may have an impact on client’s recruitment strategy) OPERATIONS Internal and External Data Collection and Analysis – conducting primary research techniques, gathering and analysing internal client operational data/AMS aggregate data and external market data from 1&1 recommended tools and methodologies to answer tactical talent-related questions for client account teams based on market or industry dynamics and/or aligned with client overall strategic business goals Content Development – create reports, presentations, and commentary to communicate research findings, L&I recommendations, and drive actionable insights‑led results Commentary, Narrative Build and "So What" Recommendations – leverage aggregate and available data sets and partner with relevant stakeholders to build concise actionable data‑led recommendations to answer business questions and elevate trusted advisory service, collaborate with partners to present recommendations to stakeholders Quality Standards – partner with Quality Assurance team to design and drive Insights and research best practices and quality standards, overseeing and quality checking all Insights reports produced in operational delivery CLIENT / STAKEHOLDERS Delivery Accountability – collaborate with L&I Hub leadership and L&I Partners to monitor the insights team output, effectively communicate the impact of Insights for client account deliverables, address feedback, implement processes and align with business goals to enhance overall delivery. This includes understanding client sourcing and recruitment requirements quickly to determine and communicate how Insights will support in achieving their goals Improved Client Engagement – enable stronger relationships with clients by providing tailored insights and recommendations that address specific recruitment needs Deliver Actionable Insights and Recommendations – collaborate with L&I Partners to present insights findings and actionable next steps to stakeholders (both internal & external) through regular meetings and reports, and ensuring findings are presented in an impactful way with a clear narrative PEOPLE Mentor – mentor Insights Specialists to enhance their analytical and presentation skills as well as their understanding of the client needs FINANCIAL / COMMERCIAL Paid Insights Projects – lead and oversee research, visualization, and presentation of adhoc, out of scope client funded thematic insights reports building concise actionable data‑led reports with recommendations to answer business questions and elevate trusted advisory service AMS Global Research Agenda Support – in partnership with Data Analytics, identify and analyse trends and patterns in client account 1&1 output by monitoring all insights production outputs, market trend, and requests to contribute to Global Research Agenda and support search Lab on adhoc basis Skills & Requirements Must-have Demonstrated ability to establish credibility and build trust through integrity, professionalism, and sound judgement. Strength in stakeholder partnering, with the ability to collaborate effectively across teams and functions. Strategic thinking capability to connect data, insights, and business priorities in a meaningful way. Thought leadership that enables you to influence direction, shape conversations, and elevate BI practices. Effective communication skills at an advanced level, including presenting, pitching, storytelling, and business writing. Issue resolution skills with the ability to navigate challenges and drive timely, pragmatic solutions. Ownership mindset with the ability to take and model responsibility across complex BI initiatives. Proficiency in data literacy, with the ability to interpret, question, and translate data into actionable insights. Project management capability to plan, coordinate, and deliver BI initiatives effectively. Experience in report design and build, including structuring insights in a clear, user‑centric way. Nice-to-have Strength in pitching and presenting to senior stakeholders in data-driven environments. Ability to craft compelling narratives that connect data, insights, and business outcomes. Experience applying continuous improvement to BI processes, reporting workflows, or insight delivery. Behavioural Skills Researching and Data Gathering – Proficiency Level 3 Data Analysis – Proficiency Level 3 Quality and Accuracy – Proficiency Level 3 Monitors Markets and Competitors – Proficiency Level 3 Generates Creative Ideas – Proficiency Level 2 Story Telling – Proficiency Level 3 Business Writing – Proficiency Level 3 Technical Skills MS Office – Proficiency Level 3 Data Interpretation – Proficiency Level 3 Data Visualization – Proficiency Level 3 Data Literacy – Proficiency Level 3 TalentNeuron – Proficiency Level 3 SeekOut – Proficiency Level 3 Benefits Growth and development focused on your strengths The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions. A team that values being Passionate, Bold, and Authentic Supportive communities such as our Employee Resource Groups (ERGs) Volunteer day – you get one additional paid day off each year to volunteer for a cause that matters to you A competitive reward and benefits package* Flexibility in how and where you work* Hybrid model: This role is hybrid working 1 day per week at our AMS office in Monterrey *Details may vary slightly depending on your location, local labour law, etc. We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time. #J-18808-Ljbffr