Overview The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will: Proactively service and support contractor/ supplier customers Conduct training on software products via phone, web based and face to face meetings Participate in the implementation of sales and marketing projects Field incoming calls, handle contractor customer inquiries and troubleshoot problems Assist with CRM testing Handle customer account management functions, including invoicing and collections Proactively analyze customer service processes and bring forth ideas for continuous improvement Apply customer-centric consulting approaches to ensure the success of customer inquiries Who should apply? Excellent verbal and written communication skills Desire to work with people and consistently engage in verbal interaction over the phone Ability to de-escalate calls using critical thinking and soft skills Requirements Bachelor’s degree from an accredited university and/or equivalent work experience Bilingual in English & Spanish (read, write and speak) 100% paid private health coverage premiums for employees and dependents Employee assistance program Paid time off0-1 year – 15 day (pro-rated first year) 1-5 years – 20 days 5-10 years – 25 days 10+ years – 30 days Holidays – 13 paid holidays Monthly cell phone reimbursement Complimentary parking space or monthly reimbursement for public transportation Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed Onsite Requirements Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. Most employees are in the office 4-5 days per week. *All benefits are subject to change with notice to the employee #J-18808-Ljbffr