A Bachelor’s or Higher Degree is the minimum entry required for the position The Lead Delivery Manager is responsible for orchestrating delivery excellence at the account level by leading, coaching, and enabling Delivery Managers (DMs). This role operates at the intersection of strategy execution, operational health, customer outcomes, financial discipline, and people leadership . The Lead Delivery Manager ensures that the account strategy is effectively translated into execution , delivery standards are consistently met, risks are proactively managed, revenue continuity is protected, and Delivery Managers are continuously growing in capability and impact. This role acts as the primary escalation and contingency leader for delivery , a coach for the DM organization , and a trusted partner to account leadership, customers, and enterprise stakeholders . Key Responsibilities 1) Account Strategy Execution & Delivery Alignment Partner with Account and Delivery Leadership to translate account strategy and priorities into executable delivery objectives . Ensure Delivery Managers are aligned to common delivery standards, operating cadence, and leadership expectations across portfolios. Track and drive completion of major account-level deliverables , ensuring no slippage on client commitments. 2) Delivery Health Oversight & Risk Leadership Own overall delivery health at the account level . Proactively identify systemic risks and patterns across teams and intervene early. Lead and support critical escalations , Root Cause Analyses (RCAs), and remediation plans. Ensure Delivery Managers reinforce OKR alignment , delivery predictability, and post-incident learning. 3) Manager Coaching, Mentorship & Team Development Act as people manager and coach for Delivery Managers , supporting:Decision-making under pressure Stakeholder management Risk judgment and escalation maturity Ensure the DM team enables internal leaders and supporters . Drive knowledge-sharing mechanisms such as:KT references Process flows and playbooks Retrospectives and delivery workshops Goal-setting and leadership development sessions 4) Operational Excellence & Governance Enablement Ensure Delivery Managers can navigate Tech Mahindra governance efficiently , unblocking issues related to:Finance Fulfillment HR / People processes PMO and enterprise compliance Maintain a healthy and sustainable fulfillment posture to meet quarterly financial targets. Hold Delivery Managers accountable for:Sustained interview/feedback velocity. Early identification and removal of fulfillment impediments Partner with Finance and Fulfillment leadership to protect revenue and delivery continuity. 6) Customer Outcomes, Quality & Compliance Own accountability for:Quarterly Business Analysis readiness Security and compliance posture across delivery teams Act as a senior delivery presence in client-facing discussions , as needed. Encourage a consulting mindset across the DM organization . Drive the creation and reuse of Case Studies and Triumph Tales to reinforce Tech Mahindra’s value proposition. Drive client-requested enablement training outcomes Ensure completion of Enterprise Learning KRAs Model continuous learning and reinforce a culture of upskilling and compliance. Measures of Success (Outcome-Based) Stable, predictable delivery health and strong revenue continuity. A confident, autonomous DM organization capable of handling complexity. Reduced escalations caused by process gaps or governance friction. Visible consulting impacts through reusable case studies. Healthy fulfillment and financial posture aligned to quarterly targets. Strong client trust reinforced through delivery reliability and transparency. A growing leadership bench through PTDM enablement. Core Qualifications Proven experience leading Delivery Managers or equivalent leadership roles in multi-cultural environments . Strong systems thinking across delivery, people, finance, and risk domains. Executive-level communication and C-level stakeholder management skills. Deep understanding of large-scale, multi-team delivery in enterprise environments. Ability to coach leaders , not just manage execution. Comfortable operating in ambiguity, escalation scenarios, and high-impact decisions . Technical context: Previous experience in a SDLC role (Developer, Quality Engineer or Dev Ops). Nice to Have Strong understanding of Retail / Product-centric delivery environments. Prior experience in large enterprise strategic accounts . Formal leadership, coaching, or program management certifications . #J-18808-Ljbffr