Junior Help Desk and On-site Support Analyst Recent graduates from technical careers Location: Mexico City | Work Model: Hybrid | Role Type: Full-time Are you interested in providing technical support and helping people solve technology issues effectively? Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end‑user support? At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst. In this position, you will provide both remote and on‑site support to users, ensuring an efficient, approachable, and high‑quality service experience. You will have the opportunity to gain hands‑on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initiatives focused on user experience. Responsibilities Manage service requests and incidents through support management tools, including troubleshooting, follow‑up, and first‑level issue resolution. Provide remote and on‑site support for devices, applications, connectivity, and productivity tools such as Microsoft 365. Install, configure, and perform basic maintenance on technology equipment and peripherals. Escalate incidents when required, ensuring compliance with established response and resolution times. Maintain updated technical documentation, inventories, and technology asset records. Support technology deployments and internal initiatives related to infrastructure and technical support. #J-18808-Ljbffr
Analista Junior De Mesa De Ayuda Y Soporte En Sitio
POWERTOFLY
Ciudad De México, Ciudad De México
Publicado hace 4 días
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