Vacante para la empresa Buckman en Querétaro, Querétaro Job Details Location: Querétaro, Querétaro, México (100% On-site) Language: Spanish native, Advanced English is a must Travel: 5-10% Position Summary The Customer Service Analyst will be responsible for Order Management in Buckman Mexico. He/She will manage customer's purchase orders, invoicing process, consignment inventory and have a significant influence over Perfect Order Results. He/She works in full collaboration with Sales Operations and Logistics & Planning teams to achieve excellent delivery levels. He/She ensures customer excellence by attending customer's demand and sales teams to guarantee an excellent level of service to meet national and international demand. Responsibilities Order Entry – Process customer POs. Invoicing process – Ensure that price and customer records are updated in SAP. Collaboration with internal areas to ensure specific customer requirement compliance. Orders follow up until deliveries. Establish good communication with customers, strengthening trust with the company. Monitor rush orders to keep Sales Teams aligned with operations – ensuring that documentation and invoices are processed correctly. Monitor Perfect Order index and guide team to take corrective and preventive actions. On‑time entry of orders and loading plan, considering the customer requests and last‑minute changes or urgencies. Check availability of the product and report any shortage issue on time to take necessary actions. Enter export orders and follow up with the logistics area for correct delivery and billing. Active participation on SOP and weekly meetings with Sales teams – present improvements in order fulfillment by analyzing department indicators. Report non‑conformities, generate reports on time and follow them up and collaborate to solve non‑conformity problems, starting with containment plans and giving follow‑up and support to the areas involved. Manage appropriate relationship with Sales Teams and Customers – meeting customer's demands and complaints. Minimum Requirements to Apply Bachelor’s degree or equivalent in Chemicals, logistics, engineering or related discipline. 5+ years of experience in Customer Service for Chemical market. Strong customer focus and interpersonal skills. Excellent research, analytical, problem‑solving, planning, and organization skills. Advanced English level. Knowledge of SAP customer service modules. Competencies Needed for Success Strong communication skills and ability to build consensus. Excellent data analysis skills. Ability to research, analyze, compile, and assess business and financial data. Experience with successful customer handling, interpersonal skills, research, analytical, problem‑solving, planning, and organization skills. Highly Desirable Experiences Continuous improvement experience. Función departamental Atención al cliente Industria Productos Químicos Habilidades SAP Inglés avanzado Excel Químicos de uso industrial #J-18808-Ljbffr