About NetSuite Owned by parent company Oracle, NetSuite provides Enterprise Resource Planning (ERP) software to small and mid‑sized businesses across the globe. NetSuite's ERP platform, delivered via the Software as a Service (SaaS) model, supports all critical business functions, including accounts payable and receivable, financial reporting, procurement and operations, ecommerce, and customer relationship management (CRM). NetSuite is one of the fastest-growing ERP platforms in the world, used by over 40,000 businesses from North America to Asia and beyond. Charted maintains an official partnership with NetSuite, providing both NetSuite consulting services as an Alliance partner and our AP Automation software as a SuiteCloud Developer Network partner. More information about NetSuite, its capabilities, and its history, may be found here: NetSuite Overview. Role Overview We are seeking an experienced Software Implementation Consultant to lead the deployment and integration of our AP automation platform. This role is critical in ensuring that clients achieve optimal value from our software through meticulous planning, configuration, training, and support. You will work closely with cross‑functional teams and clients to understand their business needs and deliver solutions that drive success. This role will manage, with assistance from senior resources, multiple implementations of our Automate platform across a wide variety of verticals, while simultaneously building client relationships and supporting current users of our software. Implementations of Automate typically take ***** weeks and involve full project lifecycle management. Consultants are generally asked to manage ***** active projects at a time. Key Responsibilities Implementation and Configuration: Execute, with occasional support from senior resources, implementations of the Charted AP automation platform, scheduling and running client meetings, performing discovery and configuration, guiding user acceptance testing, managing deployment to production, and producing all required documentation. Project Management: Execute daily and weekly project management activities, including maintaining project plans in Asana, sending weekly status updates to clients, participating in weekly team stand‑ups, and providing weekly project overview reports to team management. Client Collaboration and Relationship Management: Assist with support of Charted for existing clients, performing troubleshooting, providing guidance related to features/functionality and best practices, executing end‑user training, modifying existing configuration, and implementing new configuration as required; Build and maintain strong relationships with stakeholders to ensure high levels of satisfaction and trust. Continuous Improvement: Provide client and internal‑driven feedback to the Product and Engineering teams regarding new feature/product requests to help drive future development. Training and Support: Work with the Software Implementation and Product teams to help develop and maintain internal and client‑facing training materials and documentation related to the Charted platform. Qualifications Must have a strong desire to learn new skills. Minimum of 2+ years of SaaS consulting experience (NetSuite experience a plus). General project management and execution skills required. Previous experience deploying pre‑packaged software solutions a plus. Must have some familiarity with, and be interested in, business systems. Exposure to multiple business/ERP systems a plus. Must thrive in a startup business environment. Must have a strong understanding of general business principles and be comfortable conducting business analysis work, matching outputs to system configuration. Must have a good grasp of accounts payable workstreams. Knowledge of basic accounting principles and of general compliance and controls requirements (approvals, separation of duties, etc.) a plus. Must be comfortable interfacing directly with clients with only occasional assistance from others. Technical Skills Strong analytical skills and ability to solve moderately complex problems with minimal assistance. Ability to handle competing priorities effectively. Desire to expand understanding of automation and accounting software and related business systems. Soft Skills Impeccable written and oral communication skills. Prioritizes customer service and customer satisfaction. Solid business analysis skills. Conversational English required (must be verifiable during the interview process). #J-18808-Ljbffr