Important:This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.A minimum B2 level of English is required for this position.WhatsApp will be the only method for follow-up on this the Coolest Call Center in Tijuana!Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.Legal benefitsIMSSAFOREInfonavitVacations in accordance with the lawVacation Premium (25%)Christmas Bonus (Aguinaldo)Profit Sharing (PTU)Paid Leave (Maternity and Paternity)Additional BenefitsWeekly PaySavings Fund (2.5%)Paid Leave for marriage and loss of immediate family membersMinor Medical InsuranceLife Insurance (Coverage up to MXN 250,000)Balance Days (Additional paid days off)Creditas (Payroll‑deducted loans)TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)Free lunch during your first two weeksOn-site cafeteria (Microwave and fridges)Gameroom (Ping pong, mini hockey, mini futbol, videogames and more)Optional BenefitsDental InsuranceEmployees’ Mortuary FundFamily Mortuary FundSavings AccountOPL by AON – Car and motorcycle insurance for employees and extended family membersBilingual Customer Service Representative - Confie TijuanaRequirements:Fluency in English and Spanish (both spoken and written)12 or more months call center experienceBasic computer knowledge, andFull-time availability.Valid Mexican documents.Responsibilities:Assist clients with general inquiries related to their car insurance policies.Provide friendly and efficient support, helping customers understand their coverage.Answer questions and offer solutions to ensure a smooth and positive customer experience.Enjoy problem-solving and delivering excellent customer service while growing in the insurance industry.Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!#J-18808-Ljbffr