Overview About Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. About the Position: Optibus is looking to fill the role of a Data Technician II. This position is crucial for the Customer Success team, which focuses on providing best-in-class onboarding, training, and support to transit agencies and operations providers using Optibus’ innovative SaaS solutions for public transit planning, scheduling, and operations. This role requires a professional who couples technical and client relationship capabilities to help customers achieve their objectives on the Optibus platform and deliver value. As a subject matter expert in both Optibus and public transit, you will serve as the voice of the customer globally within the company. A significant part of this role also involves delivering complex GTFS (General Transit Feed Specification) data-based solutions and acting as a liaison to external partners, including 3rd party vendors and research entities. Responsibilities Customer Onboarding Management: Oversee configuration, onboarding, and training for Optibus customers, ensuring they meet goals and maximize value from the platform while staying within time and budget constraints. This includes managing onboarding projects, handling customer escalations, with other Optibus team members. Technical Solutioning & Implementation: Provide expert technical advice and support to clients to optimize their use of Optibus products and services. Develop customized solutions and strategies to address clients’ unique needs and challenges. Lead and manage the implementation and integration of Optibus products into clients’ existing systems. Data Strategy & GTFS Expertise: Take a leading role along with other Data Technician IIIs to deliver high-quality GTFS data-based services. Conduct thorough testing and troubleshooting to ensure smooth functioning of products and systems, particularly those reliant on GTFS data. Engage in the open transit data specification community to stay ahead of latest developments. Product Advocacy & Improvement: Continuously learn and become an expert in the Optibus platform, including new modules and features. Be the voice of the customer within Optibus, influencing and shaping the future direction of the platform. Collaborate with other teams to improve delivery of Platform modules including GTFS-based passenger information solutions. Proactively log product needs and update documentation. Relationship Management & Team Contribution: Build and maintain strong working relationships with Optibus' customer base, especially the main Optibus users at customer organizations. Contribute to the growth and maturation of the Customer Success team, including developing best practices and process improvements. Represent Optibus at external meetings and industry events as needed. Services Support: Ensure work performed is within the scope of clients’ Terms of Services. GTFS creation and maintenance, including GTFS Flex feeds; dataset review against GTFS; GTFS validation; communicate with agencies regarding questions about their services; coordinate with Google Transit Partners to create new static and GTFS-rt feeds and shepherd feeds through QA and launch; coordinate with other transit vendors to ensure client GTFS data works on their platforms; build ongoing relationships with vendors. Collaborate with other Optibus teams on large or time-sensitive projects as needed. Team Development: Provide mentorship and training to Data Technician I team members; act as a point of contact for interdepartmental data-related questions; identify and address potential data quality issues and process inefficiencies; analyze data workflows and implement improvements; develop and document standardized data procedures and best practices; maintain a knowledge base of common data issues and solutions. Requirements Proficient in professional English 2+ years of experience with a data spec or codified data format; strong preference for GTFS Intermediate proficiency with table-based software (e.g., MS Excel, Google Sheets) and database languages such as SQL 2+ years of experience with transit scheduling software, transit/municipal planning software, or GIS software (transit-focused a plus) 2+ years of experience with customer support ticketing software Bachelor's degree in a related field or comparable professional experience A passion for public transportation and/or open data Nice to Haves Experience working within a transit agency or consulting for transit agencies Proficiency in Google Suite, Atlassian Suite (Jira/Confluence), Zendesk or similar ticketing platform, Github, QGIS, Python Location Ideally located in the Querétaro region of Mexico. An office in Querétaro is available for assignment. Ability to travel internationally to meet with North America–based team members if needed. Equal Opportunity Optibus is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process. #J-18808-Ljbffr