Important:This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.A minimum B2 level of English is required for this position.WhatsApp will be the only method for follow-up on this application.FNOL Insurance Rep | Mon–Fri - Confie TijuanaResponsibilities:Receive and process First Notice of Loss (FNOL) claimsVerify policy information accuratelyCollect and document claim details in the client’s claims management systemInitiate the claims process and provide confirmation to customersHandle inbound calls to answer inquiries and give status updates on open claimsRequirements:English proficiency at B2 level or higherA professionally structured CV in EnglishProficient computer skills (Microsoft Word, Excel, and Outlook)Strong interpersonal and verbal communication skills with a focus on qualityAbility to multitask, stay organized, and prioritize workloadAt least 1+ year of call center experienceCustomer service experience (preferred / a plus)Full-time availability. You must be available to work full time.You also need to have valid Mexican documents to be eligible for employment.Join the Coolest Call Center in Tijuana!Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.Benefits:Life Insurance (New Benefit)Private health insurance for you and your familyAdditional paid days offPaid training (including bonus)Weekly pay and productivity bonusesReferral Bonus, raffles with prizes and experiences (bonus up to $350 USD)Rewards and recognition programGame Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)Employee discounts on tuition with local universitiesDiscounts with participating local businessesCompetitive salary with professional growth opportunitiesComprehensive training and ongoing developmentCollaborative and team-oriented work environmentCareer advancement opportunities within the companyExcellent location accessible via public transportationSavings fund and voluntary savings planLegal benefitsPaid vacations and vacation premiumHealth services institution (IMSS)Federal Housing Credit Program (INFONAVIT/FONACOT)Paid public holidays as established by Mexican labor lawAnnual bonus (Aguinaldo)Profit-sharing program (PTU)Sunday premium pay (If applicable)Maternity and paternity leaveDon't miss out on the opportunity to be part of a growing team and make a difference in customer experience!#J-18808-Ljbffr