The Ops Support Specialist 4 is an entry‑level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day‑to‑day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities Follow established procedures to complete complex assignments and resolve problems that require in‑depth investigation or research Conduct basic analysis and research as well as workflow management Support an expansive array of products and services Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed Qualifications 1-3 years of relevant experience Experience working in a business office or operational environment Proficient computer and math skills with a focus on complex databases and spreadsheets Demonstrates technical and administrative expertise Consistently demonstrates attention to detail Demonstrated knowledge of activities, policies, and procedures of a basic work area Education High School diploma or equivalent This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. PARA LA POSICIÓN REQUERIMOS Bachillerato concluido Habilidad en captura de datos Experiencia relevante en validación de información en expedientes Habilidades comprobadas de organización y gestión del tiempo Habilidades comprobadas de toma de decisiones y resolución de problemas Manejo de paquetería Office Manejo EXCEL intermedio Habilidad en el manejo del teclado numérico para captura Observador Analítico Proactivo Trabajo en equipo Comunicación efectiva Manejo de estrés EL OBJETIVO DE LA POSICIÓN ES Validar las anomalías identificadas y reportadas por los proveedores de servicio durante el proceso de recepción y validación del paquete de comprobantes y cheques de la red de sucursales que arriban a custodia a File Central Brindar apoyo en la certificación de actividades propias del proceso de Recepción y Validación del Paquete Contable y Cheques, a nombre de Franquicia Comercial LA MODALIDAD Y HORARIO DE LA POSICIÓN ES Edificio Revolución SITIO Lunes a viernes 9 a 18 h Job Family Group Operations - Core Job Family Operations Support Time Type Full time View Citi's EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr