About The Role As the Manager, Account Specialist , you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy. The Retention/Manager Account Specialist leads people managers who lead individual contributors in a Client Management/Customer Retention team accountable for nurturing and growing existing Book of Business and client relationships in achieving retention and upsell targets. The role directs managers and team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process to generate opportunities that facilitate conversations reinforcing the value of current TR solutions and identifying solutions to complex customer problems. This role plays a critical part in driving strategies focused on renewal attainment, customer retention, and enhancing the customer experience. Responsibilities Lead a team of Account Specialists responsible for the retention, growth, and support of customers in a global software company Develop and manage talent and performance within the team Drive the team to meet all goals set in collaboration with senior management Focus on priority touchpoints, leveraging sales enablement tools and processes including timely and accurate forecasting Facilitate customer conversations that reinforce the value of current TR solutions Guide Account Specialists in the negotiation of renewal and upsell agreements as needed and in partnership with Account Executives and Customer Success Managers About You Bachelor's degree Fluent English and Spanish is a must Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business Experience in driving retention and upselling is a must Experience in managing a professional team Experience in developing talent and managing team performance Skilled at conflict resolution and problem-solving to achieve win-win outcomes Demonstrated ability to drive retention and upsell strategies Ability to deal with ambiguity and navigate complex situations Strong command skills and ability to direct work efficiently Commitment to maintaining the quality of the team's work output Location Location: CDMX What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year. Career Development and Growth: Our Grow My Way programming and skills-first approach to help you grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: Flexible vacation, two company-wide Mental Health Days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources. Culture and Values: A globally recognized commitment to inclusion, belonging, and customer-focused values. Social Impact: Two paid volunteer days annually and opportunities to participate in ESG initiatives. Real-World Impact: Work with professionals and institutions to uphold justice, truth, and transparency. About Us Thomson Reuters informs the way forward by bringing together trusted content and technology to help professionals make informed decisions. We serve across legal, tax, accounting, compliance, government, and media with products that empower professionals and support the pursuit of justice, truth, and transparency. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. #J-18808-Ljbffr