About The Company DiDi Global Inc. is the world’s leading mobility technology platform, offering a wide range of app‑based services across Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other shared mobility services, as well as auto solutions, food delivery, intra‑city freight and financial services. About The Team / Role As a User Operations Intern at DiDi Food, you will be a key contributor in transforming raw data into actionable insights that empower marketing teams and streamline daily operations. Your core mission will be to analyze complex datasets, extract meaningful trends, and build clear visualizations that support decision‑making. In this role, you’ll be... Data Extraction & Processing: Collect, clean, and organize large datasets from internal systems to ensure accuracy and usability. Insight Generation: Identify trends, behavioral patterns, and anomalies that can inform marketing strategies and operational improvements. Visualization & Reporting: Build dashboards and reports (e.g., in Google Sheets, Power BI) to present insights in a clear and actionable way. Campaign Performance Analysis: Monitor and evaluate key marketing metrics (CTR, conversion, retention, LTV, churn) to optimize ongoing campaigns. Cross‑Functional Collaboration: Partner with marketing, operations, and product teams to translate data into strategies that enhance user experience. A/B Testing & Experimentation Support: Assist in the design, execution, and analysis of tests to validate hypotheses and improve decision‑making. Data‑Driven Recommendations: Propose actionable initiatives based on quantitative insights to improve personalization, customer engagement, and operational effectiveness. Documentation & Knowledge Sharing: Maintain clear documentation of methodologies, reports, and dashboards to ensure reproducibility and alignment across teams. We’re eager to be in touch because you have... Currently pursuing or recently graduated with a degree in Business Intelligence, Industrial Engineering, Business or Data Science. Strong analytical mindset with the ability to interpret complex datasets and identify actionable insights. Basic knowledge of SQL or willingness to learn for data querying and manipulation. Familiarity with data visualization tools (e.g., Tableau, Power BI, Looker, Google Data Studio, or similar). Proficiency in Excel/Google Sheets for data handling and reporting. Detail‑oriented, organized, and capable of managing multiple tasks in a fast‑paced environment. Strong communication skills to translate technical findings into clear, business‑friendly insights for non‑technical teams. A proactive learner, curious about data‑driven decision‑making in marketing and operations. Team player with the ability to collaborate cross‑functionally and contribute to problem‑solving discussions. You’ll love working at DiDi because... We create user value: We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven: We believe in making informed decisions, which is why we use data to navigate the business landscape strategically by analyzing valuable metrics. Win‑win Collaboration: Success is a team sport. When we help partners and colleagues win, we win, too. We believe in integrity: Integrity is at the core of our business. Growth: We always strive to do better, venturing beyond our comfort zones, learning from mistakes, and helping each other grow. Diversity and Inclusion: Diversity is one of our biggest strengths. Our differences are what make us distinct, and we respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. #J-18808-Ljbffr