About the Role: Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product that we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 AND ESDS 20,20 as well as customer specific requirements. What You Will Do: Root cause analysis and implementation of corrective action for 0KM concerns (mass production). Responsible for maintaining and continuous improvement activities to enhance the quality system. Manage containment actions for 0KM concerns and quality proactive notifications (including customer sorting & Quality Alerts). Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan) Execute IPSO Audit to ensure the transfer to production of new products is in accordance with approved data. Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production). Support the quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system. Preparation of QA reports. Develop control plans and ensure handover for Control Plan maintenance. PPAP submission process and provide customer feedback for approval. Other activities as required by the Sr. customer quality Engineer. What You Need to Be Successful: B.S. Technical Engineering Degree or related. 3 years of prior experience as a Quality Engineer or 3 years of prior experience in an industrial product manufacturing environment. Bonus Points If You Have: Knowledge of Quality Systems (IATF 16949, ISO 9001) Computer knowledge (Auto cad, Office: Word, Excel, PowerPoint, SAP, etc.) PPAP knowledge. MSA Measurement System analysis. Statistical Process Control (SPC) 8Ds. 5Whys. VDA. What Makes You Eligible : Willingness to travel. Willingness to work in an office. Successfully complete a background investigation and drug screen as a condition of employment. What We Offer Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. “Be Brilliant” employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. Equal Opportunity Employer HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance. ( ) Reasonable Accommodations HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at . Requests will be considered on a case-by-case basis in accordance with applicable law. #J-18808-Ljbffr