Job Summary Location: Mexico City, Mexico. Please apply only if you can work in Mexico City, as relocation support is not available for this role. Responsibilities Review and improve local benefit programs to ensure competitiveness, compliance, and alignment with global standards. Analyse market data and benchmark benefits to provide insights to stakeholders. Manage benefit policy/program renewals, vendor changes, and benefit expansions. Maintain and update the country's benefits database. Support local People & Organization in Employee Resource Groups discussions and global benefits projects and implementations. Partner with stakeholders and employees to gather feedback and improve benefits programs. Lead and develop benefits admin experts, ensuring smooth day-to-day operations. Drive process improvements while acting as key escalation point and deputy to the cluster lead. Act as a 1st-level escalation point to employees, country People & Organization head, and People Services & Solutions teams. Requirements University degree, preferable in economics, mathematics, accounting or equivalent experience. Minimum 5 years of experience in management & administration of benefit plans. 6-7 years of people management experience. Fluent in English and Spanish. Good understanding of logical, rules-based software systems. High attention to detail and process oriented. Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #J-18808-Ljbffr