Position Summary REGAL REXNORD APODACA II – Vacante en Nuevo Leon Apodaca. Role: Customer Care Advocate I. The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, and other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. Our mission is to provide a seamless and effortless customer experience through demonstrating product and system expertise, ownership, accountability, cross‑departmental collaboration, and responsiveness. The CCA1 receives general product, systems, and process training on all general MCS products. Responsibilities Dedication to 80-20 overserve strategies Handles internal and external customer inquiries, quotes and orders, utilizing established standard operating policies and procedures Responsible for building strong customer relationships and delivering customer‑centric solutions Supports corporate initiatives designed to overserve customers while providing an effortless customer experience Responsible for daily planning and prioritizing work to meet commitments aligned with organizational goals With initial direction and supervision, takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Handles standard customer escalations autonomously, achieving first‑contact resolution when possible Works with internal teams with a high sense of accountability and urgency Works with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; resolves customer issues regarding order shipment such as damaged, late, or incorrect products Participates in training initiatives within the department Calls are recorded for training and quality purposes Qualifications High school diploma required; college degree or equivalent work experience preferred Two years of professional customer care experience preferred Proficiency in keyboarding skills, ability to type approximately 45+ words per minute Experience with business tools such as SharePoint, MS Teams, and Windows Operating Systems required Basic to intermediate Excel skills preferred Experience with Oracle and/or SAP (or other ERP systems) Experience with CRM platforms such as Salesforce or Microsoft Dynamics – preferred Experience navigating and utilizing corporate websites and eCommerce platforms Demonstrated mechanical or technical aptitude preferred Demonstrated patience and approachability with other team members Team oriented with the ability to work in a highly dynamic team and fast‑paced environment with continuous challenges Able to show situational adaptability and resourcefulness Strong communication, interpersonal, and organizational skills Strong ability to manage daily workload Leadership Competency Customer Focus – Building strong customer relationships and delivering customer‑centric solutions Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals Manages Conflict – Handling conflict situations effectively, with a minimum of noise Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences #J-18808-Ljbffr