Role Overview We are seeking a Compliance Operations Manager to establish, lead, and grow our compliance operations team in Mexico City. The Operations Manager will be a foundational compliance operations leader in our Mexico hub, responsible for the successful delivery and oversight of Transaction Monitoring (TM) and Screening operations. You will build and lead a high‑performing team consisting of Team Leads and Analysts, ensuring that our financial crime prevention efforts are rigorous, scalable, and aligned with global standards while driving operational excellence. This role is critical to our Follow‑the‑Sun model, providing seamless coverage for all global jurisdictions. You will act as the bridge between regional operational execution and global compliance strategy, requiring a pragmatic leader who can navigate a fast‑paced environment without compromising on quality or regulatory integrity. Responsibilities Operational Excellence Work in lockstep with the Operations Manager based in Mauritius to ensure a unified global approach, seamless shift handovers, and unified alignment on processes and policies. Drive the execution of Level 1 and Level 2 Transaction Monitoring and Screening for all markets in which we operate. Whilst partnering with our Senior Manager in Mauritius you will adopt and drive our key operational metrics (SLAs/Quality/Case Volumes/Productivity), using a data‑driven approach to identify bottlenecks and maintain high velocity without compromising quality. Bridge the gap between Quality Assurance and Quality Control findings and daily operations, ensuring that coaching leads to a measurable reduction in "Quality Drift" across global hubs. Empowering People Lead the end‑to‑end recruitment and onboarding for the Mexico Compliance Operations team, selecting talent that aligns with both technical requirements and company values. Build and protect a speak‑up culture where analysts feel empowered to flag risks, challenge assumptions, and report errors without fear, ensuring a robust and collaborative first line of defense. Foster a high‑performance environment through regular one‑on‑one sessions, career development pathing, and initiatives that keep the team motivated and connected to the global mission. Act as the pragmatic voice of leadership during process transitions, ensuring the team remains resilient and informed during periods of rapid growth or regulatory change. Stakeholder Management Maintain a strong communication loop with the Mauritius Operations Manager and global teams to ensure a single source of truth for global operational health and capacity forecasting. Work closely with the Operations Excellence Team during the launch of new products or market expansions, ensuring that comprehensive training plans and operational readiness frameworks are in place. Prepare and present monthly operational deep‑dives for Senior Leadership, translating raw team metrics into strategic insights regarding risk trends and resource utilization. Serve as the primary point of contact for the Mexico hub during Internal Audits and Regulatory Examinations, confidently articulating the team's methodology and adherence to controls. Qualifications 7+ years of experience in AML/Compliance Operations, with at least 3 years in a people management role within a FinTech or global banking environment. Deep understanding of transaction monitoring workflows and Sanctions/Screening protocols. Highly collaborative and pragmatic leader with a proven ability to build high‑performing teams in a fast‑paced environment. Proven track record of attracting, developing, and retaining top talent. Excellent attention to detail, problem‑solving skills, and a flexible approach to work. Experience supporting international markets and familiarity with various jurisdictional requirements is a plus. CAMS or ICA certification is highly preferred. Proficient in English (additional fluency in French is a plus). #J-18808-Ljbffr