Overview The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations. Position Client Services Operations Supervisor (Back Office) Industry Logistics Company Working Schedule Monday to Friday Salary Php25,000-Php35,000 Benefits HMO 13th Month Pay Job Requirements Bachelor’s degree holder With at least 3-5 years of experience as Customer Support Supervisor Can attend face to face interview Can start as soon as possible Job Responsibilities Manages daily back-office customer service operations, addressing client inquiries through email and phone Ensures responses to customer requests are timely, accurate, and professional Provides coaching, training, and support to customer service staff to enhance performance and service quality Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance Serves as the main point of contact for escalated back-office customer issues Recruitment Process Initial Interview Final Interview Job Offer Working Location Laguna Technopark Gate 1, City of Santa Rosa, Laguna, Philippines Important Notices If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has actions during your job search such as withholding your ID or requiring you to provide a guarantee or property, report it immediately. #J-18808-Ljbffr