## DG BOSS: Service Desk Specialist (FN)Applylocations: Diego Garcia, British Indian Ocean Territorytime type: Full timeposted on: Posted Todayjob requisition id: R **Title:**DG BOSS: Service Desk Specialist (FN)* Receives, logs, analyzes and processes and tracks records of service orders and request activities.* Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.* Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.* Performs analysis to properly classify the service orders/request and dispatches to correct department.* Follow up with customers to ensure their service orders and requests are resolved.* Performs quality control on work classification and service order/request data enterer into CMMS.* Performs trend analysis or service orders performance and recommend solutions to department heads.* Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner.* Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current.* Assists in preparation and submittal of all documentation related to service and work orders.* Perform other duties as assigned.**Basic Qualifications*** Must have good oral and written communication skills which enable to effectively liaise with clients, other* departments within the organization, subcontractors and clients, and report directly to Senior Management.* Particular attention to details, good project management skills.* Must pass overseas medical screening and be in good health.* Must be contract oriented and computer literate in Microsoft Office software.* Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction code.**Preferred Qualifications****JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING:*** Knowledge in Maximo is highly desired.* Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired.**EDUCATION:*** Associate or bachelor’s degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college.**EXPERIENCE:*** Must have at least (2) year experience in Service Desk or Work Control functions.#J-18808-Ljbffr