Order Management Specialist Company: Ball Corporation Location: Queretaro, MX, 76120 Date: Apr 16, 2026 Job Category: Administration/ Business Support Req. ID: 48536 Overview Primary purpose of the position: The Order Management Specialist is responsible for end‑to‑end sales order processing for the United States and Canada markets. This role ensures accurate and timely order entry, coordination with internal stakeholders, compliance with commercial and trade requirements, and delivery of high‑quality customer service. The position plays a critical role in supporting revenue realization, customer satisfaction, and operational efficiency. Responsibilities Manage the full order‑to‑cash process, including order entry, validation, modification, and closure for US and Canada customers Review customer purchase orders to ensure accuracy, pricing, terms, and contractual compliance Coordinate with Supply Chain, Logistics, Credit, Sales, and Customer Service to ensure on‑time and complete order fulfillment Monitor order status, proactively address delays, shortages, or discrepancies, and communicate updates to stakeholders Serve as the primary point of contact for order‑related inquiries from customers, sales teams, and distributors Resolve order issues such as pricing discrepancies, billing errors, delivery concerns, and returns Support special order requirements, promotions, and customer‑specific agreements Follow internal controls, SOX requirements, and standard operating procedures Maintain accurate documentation and audit trails for all order transactions Track and report key order management KPIs Identify recurring issues and recommend process improvements or automation opportunities Participate in process standardization and transformation initiatives within GBS or shared services Qualifications Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field 2–5 years of experience in Order Management, Customer Operations, Supply Chain, or Shared Services Experience supporting US and/or Canadian customers Experience working with cross‑functional and global teams Strong knowledge of order‑to‑cash processes Proficiency in ERP systems (e.g., SAP, Oracle). Knowledge of JD Edwards is a must Excellent communication skills in English (written and verbal) Strong communication, negotiation, and stakeholder‑management skills Ability to work independently with high attention to detail and a sense of urgency Strong attention to detail and data accuracy #J-18808-Ljbffr