Responsibilities Experience with technical ServiceNow components such as business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations. Knowledge of ITIL principles and applying ITIL guidance to IT service. Provide ServiceNow Administration and functional/development support to users across the organization. Provide timely support to user queries and troubleshoot production issues. Perform Systems Integration Testing and manage/coordinate user acceptance testing. Create technical and functional documents for ongoing maintenance items and projects. Qualifications Minimum 6 years of ITSM, Service Catalog or HRSD administration experience in an enterprise environment. ServiceNow experience and/or ServiceNow System Administrator Certification a plus. Implementation experience with HR Service Delivery, HR Services and Case Management, Advanced Work Assignment, Chat, Service Level Management, Service Catalog Management, Service Portal, Knowledge Management, and integrations. Expertise with programming using JavaScript. Workflow/Flow and approval configuration. Integration using Web Services (SOAP/REST) and Data Sources (JDBC, SFTP). SSO Integration. Knowledge of Orchestration for automating workflows. Excellent knowledge of ServiceNow best practices and ongoing learning of latest features. Ability to troubleshoot technical/application problems. Strong documentation and verbal/written communication skills. Strong multitasking and analytical skills. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr