The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate and integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies is required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand. Responsibilities Perform Collection Specialist 2 duties and utilize advanced negotiation skills to resolve delinquency issues. Research problems such as skip tracing to develop external contacts. Share knowledge with less experienced collectors. Interpret procedures and instructions by choosing among alternative courses of action to resolve delinquencies. Support a range of products and services. Apply detailed knowledge of specialized administrative and technical skills; focus on accuracy of tasks performed. Understand how duties relate and integrate with others in the team/unit. Increase recovery of the past‑due portfolio across different collection portfolios. Comply with the goals and parameters of the established operational process. Ensure compliance with quality objectives and institutional policies. Provide telephone collection service to clients. Fulfill client needs while delivering an exceptional client experience measured by specific metrics. Atención de llamadas de manera continua de TDC con moras desde 1 día hasta máximo 90 días de atraso. Análisis y validación de información. Capacidad de negociación. Escucha activa. Qualifications Work under pressure with strong decision #J-18808-Ljbffr