Overview The Shift Manager is an operations leadership position responsible for managing shift operations at a delivery station with a primary focus on safety and productivity. This role leads teams of Associates to achieve operational targets while maintaining the highest safety standards. Duties include working rotating shifts, including nights, weekends, and holidays, and additional weekend/holiday duties during peak events. Key Responsibilities Champion workplace safety as the #1 priority in all decisions. Ensure 100% compliance with WHS protocols and conduct daily safety audits. Investigate incidents immediately and implement corrective actions. Lead by example in following safety procedures and wearing required PPE. Drive achievement of key metrics. Supervise daily operations (inbound, sort, dispatch) during night shifts. Manage delivery cycles (Same Day, Late Same Day, Cycle 2). Monitor real‑time productivity and make immediate adjustments to meet targets. Balance productivity goals with safety requirements — never compromise safety for speed. Coordinate with DSPs to guarantee route capacity and quality. Manage labor allocation to optimize productivity while maintaining safe staffing. Ensure quality standards in sort and load processes. Respond to operational challenges during night shift operations. Lead a team of 15–30 Associates during assigned shift. Provide daily coaching on safe work practices and productivity improvement. Deliver real‑time feedback and create a positive, safety‑first environment. Participate in onboarding of new AAs. Analyze daily safety and productivity data to identify improvement opportunities. Implement initiatives to reduce safety incidents and increase throughput. Support new operations launches (Grey Kangaroo, new coverage areas). Collaborate with cross‑functional teams. Report results and escalations to Station Manager. Basic Qualifications High school diploma. Work a rotating, flexible schedule, including nights, overnight, weekends and holidays. Able to work 40 hours per week and overtime as required. 1+ years of leadership experience in a retail, distribution or similar environment. Can lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. Speak, write, and read fluently in Spanish. Preferred Qualifications Speak, write, and read fluently in English. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company – Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job ID: A #J-18808-Ljbffr