IT Help Desk Tier 1 (Junior) Location: Col. Nueva, Mexicali (On site) Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C. Job Summary We are seeking a motivated IT Help Desk Tier 1 (Junior) professional to provide technical support to internal users and assist with maintenance of IT systems, hardware, and infrastructure. This role is ideal for candidates looking to grow their career in IT support within a dynamic environment. Key Responsibilities Provide technical support to end users via ticketing system, email, and in person Troubleshoot hardware, software, and network issues Perform preventive and corrective maintenance on computer equipment and peripherals Install, configure, and maintain operating systems (Windows/Linux) Support Office 365 and other company systems Assist in maintaining IT infrastructure including structured cabling and network components Document issues, resolutions, and procedures Collaborating with IT team members on ongoing projects and tasks Requirements Education Bachelor’s degree in Information Technology, Computer Science, or related field (completed or in progress) Experience Minimum 1 year of experience in IT support or help desk (verifiable) Strong knowledge of Windows and Linux operating systems Experience with Microsoft Office 365 Understanding of hardware maintenance and troubleshooting Knowledge of structured cabling Basic understanding of voice and data networks Language Spanish: Native/Fluent English: Basic to intermediate (preferred) Work Conditions Office-based role with extended periods working on a computer Ability to lift and transport equipment up to approximately 20 kg Occasional work at heights (ladders) may be required Schedule Full-time (45 hours per week) Availability required Monday through Sunday Shifts scheduled between 5:00 AM and 8:00 PM depending on business needs Availability to work weekends Flexible schedule based on operational needs Why Join Us Opportunity to build and grow your IT career Hands-on experience with enterprise-level systems Collaborative and supportive work environment All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law. REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, consider it fraudulent and report it to us immediately. #J-18808-Ljbffr