Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. General Job Description Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies. Issues credits and debits to customer accounts as warranted. Maintains management and related departments updated on new, crucial and recurring problems. Verifies accuracy of customer invoices and mails them out. Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork. Prepares cash receipts and bank deposits. Ensures 100% daily billing (internal FedEx-Bso). Generates reports for daily reimbursement to FedEx internal AA, RODr reports, and billing collection BSO same day collection using application collections system ORACLEAR.GCCS. Performs other related duties as required. Minimum Requirements Minimum Education High School Degree or equivalent. Two years of college in Accounting or Business preferred. Minimum Experience Previous clerical or customer service experience in a service environment. Two years experience in Billing or Accounts Receivable. Minimum Required Skills Excellent customer service and communications skills (oral and written). Clear and articulate speaking voice. Light typing 35 WPM and experience operating a CRT. Word-processing and spreadsheets experience required. Fluent in English. #J-18808-Ljbffr