Customer Service Representative Primary Location: Irapuato, GUA, MX We are seeking a Customer Service Representative to join our Market Area Sales and Service Mexico team for a temporary period. This role reports to the Manager, Customer Service. Responsibilities include evaluating customer inquiries, coordinating quotations, supporting outside sales, entering sales orders, and managing order backlog until completion. What you’ll do: Make an Impact: Provide exceptional service to end-users and sales managers by handling purchase orders, pricing requests, and technical queries with expertise and efficiency. Lead with Quality: Ensure that customer inquiries and proposals are processed quickly and accurately, and manage sales order entry and coordination to meet customer expectations. Collaborate Across Teams: Work closely with Sales Managers, Account Managers, Purchasing, Engineering, and Production to ensure timely and cost-effective solutions for all customer needs. Problem Solver: Proactively address and resolve any customer concerns or challenges while maintaining the highest standards of professionalism and customer care. Drive Success: Expedite proposals and coordinate activities with various departments to meet delivery requirements and customer timelines. Who you are: Customer-Centric: You understand the importance of delivering exceptional service and have a passion for making customers happy. A Clear Communicator: You have strong verbal and written communication skills and are able to articulate information clearly to both customers and internal teams. Detail-Oriented: With your knowledge of engineering drawings, business transactions, and technical specifications, you’re able to make informed decisions and provide accurate pricing, quotes, and solutions. Adaptable & Solutions-Focused: You remain calm under pressure and can actively engage in problem-solving while balancing multiple priorities. Tech-Savvy: Proficient in Excel, Word, PowerPoint, and experience with SAP (SD and MM modules) is a plus. What's in it for you: An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. At Metso, you get to be part of transforming the industry and making a positive change. Wellbeing and safety - Benefit from occupational healthcare, major medical insurance, healthy living rewards, mental well-being services. Compensation and rewards - Global incentive program tied to business and performance targets. Hybrid working possibilities - Flexible work environment while maintaining collaboration. A thriving culture - Inclusive culture that enables everyone to reach their full potential. Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Worldwide support - Leverage our network of peers across the world, offering valuable assistance. Equal Opportunity Employer Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. #J-18808-Ljbffr