Summary The AI Salesforce Specialist is responsible for designing, developing, enhancing, and supporting AI-powered solutions within the Salesforce ecosystem. This role combines Salesforce platform engineering, AI/Agentic solution development, automation, and operational support to deliver intelligent customer and business experiences. The ideal candidate will have strong expertise in Salesforce development, AI-enabled workflows, prompt engineering, automation frameworks, and production support. This role works closely with cross-functional teams, business stakeholders, UX teams, and enterprise AI governance groups to implement scalable and compliant AI capabilities. Mandatory technology it's Amazon Connect, Amazon Cloud Voice. Key Responsibilities Salesforce Development & Enhancement Delivery Deliver 4–6 small-to-medium Salesforce platform enhancements concurrently. Support development enhancement requests up to approximately 25 hours of effort each. Participate in Agile sprint planning and execution aligned to 2-week sprint and release cycles. Develop scalable Salesforce solutions using: Apex Lightning Web Components (LWC) Salesforce Flow AI-enabled Salesforce capabilities. Build custom Flow solutions and intelligent automations integrated into user experiences. Maintain platform stability through KTLO (Keep the Lights On) support activities and rapid operational fixes. AI & Agentic Solution Engineering Engineer prompt logic and intelligent agent behaviors to drive business outcomes. Develop AI-enabled workflows and automate complex operational processes. Support Agentic AI and AIOps initiatives embedded within Salesforce products and business applications. Implement AI-powered customer segmentation and behavioral signal capture for intelligent decisioning. Monitor and optimize token utilization and AI operational efficiency. Support Bring Your Own LLM (BYOLLM) models provided by enterprise AI teams and ensure models remain current and performant. Monitoring & Production Support Collaboration & Leadership