Customer Service Agent – Medical Care / Workers’ Compensation CampaignWe are currently seeking Customer Service Agents to join the first wave of our Medical Care / Workers’ Compensation campaign. In this role, you will serve as a key point of contact for patients, medical providers, and other stakeholders, delivering professional, empathetic, and accurate support over the phone. This is an excellent opportunity for individuals with call center experience who are looking for stability, growth, and a Monday-to-Friday schedule.Key ResponsibilitiesHandle inbound and outbound calls related to medical care and workers’ compensation casesProvide clear, accurate, and timely information to customersDocument interactions thoroughly and accurately in internal systemsFollow established processes and compliance guidelinesMaintain a high level of professionalism, empathy, and customer focus at all timesRequirementsAdvanced English level (B2+/C1)Previous customer service experienceCall center experience (required)Strong communication and active listening skillsAbility to work in a structured, fast-paced environmentBenefits & CompensationBase salary: $17,500 MXN – $19,000 MXN (based on experience)Food vouchersAll legal benefits in accordance with Mexican labor lawFully paid trainingMonday to Friday scheduleFixed working hours (no rotating shifts)Why Work at One Call?At One Call, we believe our people are the foundation of our success. We offer a stable work environment, clear processes, and opportunities to grow within a professional and supportive team. Our Medical Care / Workers’ Compensation campaign provides meaningful work, helping individuals navigate important healthcare-related situations, while enjoying work-life balance with a weekday schedule and fixed hours.Work LocationLos Doctores neighborhood, Monterrey, Nuevo León#J-18808-Ljbffr