Patient Portal and Technical Support Service Desk Associate Job Responsibilities Respond to incoming Patient Portal and Technical Support Service Desk calls, addressing workflow issues, application errors, access and functionality. Provide first‑level support and resolve most contacts at initial interaction. Deliver professional, high‑quality customer service using scripts, workflows and corporate policies. Act as the first point of contact for patients and users requiring login and technical assistance. Escalate complex technical and application issues to appropriate teams when necessary. Identify and suggest improvements to the patient experience and deliver exceptional customer service. Maintain a quiet, private workspace with high‑speed wired internet and remain in the phone queue for an 8‑to‑10‑hour period with scheduled breaks. Read text on computer screens for the duration of the shift and keep the workspace organized. Use a working cell phone for manager communication and Two‑Factor Authentication. Provide front‑line technical support for all patients and users. Shift and Work Hours Work is shift‑flexible, requiring nights, weekends, and/or holidays. 24x7x365 service; schedule may change per client and business requirements or training needs. Overtime may be required depending on business requirements. Basic Qualifications Bilingual (speaking & writing) 1 to 3 years of customer service experience, preferably in a contact center or medical environment. 1 to 3 years of experience analyzing and solving customer problems. Ability to communicate technical information clearly to non‑technical users. Strong organizational skills and attention to detail. High school diploma or equivalent required. Preferred Skills Experience in a call center environment. Demonstrated service philosophy in all interactions. Effective communication and interpersonal skills. Proficient typing and English language skills (both verbally and in writing). Ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements. Exceptional ability to work optimally in a fast‑paced environment. Benefits We offer a full comprehensive benefits package that starts from your first day of employment. Position Availability This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered. Legal Statement NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law. We will make accommodations for eligible applicants on a case‑by‑case basis. Please email for assistance. #J-18808-Ljbffr