Overview The Sr. Credit Specialist is responsible for managing a customer portfolio to prevent delinquency of the Mexico segment accounts receivable, investigate and resolve customer allowance and chargeback claims, and ensure billing compliance with Mexico CFDI requirements. Responsibilities Resolve, collect, and manage customer receivable accounts, outstanding invoices, and claims utilizing internal and external resources including personal visits with customer representatives. Generate tax‑compliant billing of customer accounts and ensure proper EDI receipt consistent with Mexico CFDI requirements. Facilitate, research, and analyze allowance or chargeback deductions taken by customers, coordinating with sales managers or functional specialists, and resolve through credit memo issuance or chargeback to customer. Prepare credit memos and/or adjustments for manager approval, gathering and presenting all required documentation. Meet or exceed company expectations on delinquency targets and other receivable metrics, including DSO and other key performance indicators. Lead or assist in conducting or reporting on routine credit/collections projects and provide updates on unpaid invoice status and global claims. Research and resolve open credits and unapplied payments on customer accounts. Process credit memos for customer RMAs on assigned accounts. Post cash receipts from lock box and/or bank deposits, and accurately apply payments against customer invoices or other receivable items. Maintain adherence to company policies or SOPs related to the A/R or credit processes. Perform day‑to‑day financial transactions, including verifying, classifying, computing, posting, and recording of accounts receivable data. Review and release customer orders from credit hold for assigned accounts. Complete month‑end closing procedures within required time frames. Establish and maintain positive relationships with cross‑functional teams involved in A/R processes. Work on special projects requested by supervisor, including process improvements and implementation of best practices. Qualifications 5 years of experience in commercial credit and collections within Mexico. Experience working with SAT invoicing and payment regulation. Well versed in all areas of MS Office, with intermediate proficiency in MS Excel. Strong attention to detail and organizational skills. Ensure compliance with company policies, financial regulations, and accounting standards. Preferred experience with customers such as Walmart Mexico, Liverpool, Sears Mexico, and Soriana. Education & Skills Bachelor’s degree or equivalent from a four‑year college, or a minimum of four years of related experience and/or training. Fully bilingual in Spanish and English, with ability to read and interpret documents and write routine reports in both languages. Strong communication, interpersonal, negotiating, and problem‑solving/analytical skills. Ability to speak effectively before groups of employees in both Spanish and English. Computer/Technical Skills Proficient in Microsoft Office, including advanced Excel functions such as VLOOKUP, pivot tables, and data analysis tools. Previous experience working with SAP preferred. Physical Demands Regularly required to talk or hear, sit, use hands, reach, stoop, kneel, crouch, or crawl. Occasionally required to stand, walk, taste or smell, and to lift and/or move up to 10 pounds regularly and up to 25–50 pounds occasionally. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment General office environment. This hybrid role is in our Santa Fe office Tuesday–Thursday, 8AM–5PM. EEO Statement Drug‑Free Workplace. M/F/D/V. Kids2 is a global company that designs solutions to help early‑stage parents and families create tiny wins. The Kids2™ brand portfolio includes the leading infant, baby, and toddler brands Baby Einstein®, Bright Starts®, and Ingenuity®. #J-18808-Ljbffr